Refund & Cancellation

Cancellation & Refund Policy

Learn how membership subscriptions, 3-month free trials, renewals, plan cancellations, and
refund eligibility work for vendors on Easy Vendor.

Easy Vendor is dedicated to clear, transparent, and fair billing practices. This document describes the policies governing vendor subscription memberships, cancellation timeframes, and refund conditions.

1. 3-Month Free Trial Policy

All newly registered and verified business vendors are entitled to a 3-Month Free Promotional Trial upon account approval:

No credit card or recurring auto-debit is mandated to activate the 3-month trial period.
Vendors receive full directory visibility, up to 3 service area selections, and direct SMS lead reveal alerts.
Before trial expiration, automated reminder notifications are sent via SMS/WhatsApp so you can choose whether to upgrade to a paid tier.

2. Subscription Cancellation

Vendors may cancel their active paid subscription at any time without cancellation penalties:

Self-Serve Dashboard Cancellation

To cancel your plan, navigate to your Vendor Dashboard ➔ Membership ➔ Cancel Subscription. Your directory listing will remain active until the end of the current paid billing cycle.

3. Refund Eligibility Criteria

Because Easy Vendor delivers immediate digital directory marketing, listing indexing, and real-time customer lead reveal alerts upon subscription activation:

Standard Listing Subscriptions: Payments for active subscription periods are generally non-refundable once the billing cycle has begun and directory services have been provisioned.
New Paid Plan Cooling-off Window: If a vendor purchases a paid plan and requests a cancellation within 48 hours of initial transaction without receiving any customer lead reveals, a full refund may be issued upon review.
Profile Rejection After Payment: If a paid vendor’s profile is rejected by administrators due to inability to verify business credentials, 100% of the membership fee is promptly refunded.

4. Plan Upgrades, Downgrades & Service Areas

Vendors upgrading from Basic (3 areas) to Standard (6 areas) or Premium (Unlimited areas) will be billed the prorated difference for the remaining billing cycle. Downgrades take effect at the start of the subsequent renewal period.

5. Duplicate & Erroneous Charges

In the event of technical gateway errors, network timeouts, or accidental duplicate transactions:

Automatic Refund Processing

Duplicate payments will be refunded in full back to the original payment source (UPI, Netbanking, Credit/Debit Card) within 5 to 7 business days upon verification.

6. Billing Support & Refund Requests

For all billing inquiries, invoice receipts, or refund claims, please contact our billing desk with your registered vendor phone number and transaction ID:

Billing Email: billing@easyvendor.in / support@easyvendor.com
Helpline: +91 7798077984 (Mon – Sat, 10:00 AM – 6:00 PM IST)